FAQ
What method of shipping does AA Auto use?
We ship orders via UPS ground and FEDEX ground. Other options may be available to you upon request, such as next day, second day, etc. We also use R & L Carriers for larger shipments.
How much does shipping cost?
We ship via UPS/FEDEX therefore shipping costs are based on weight and distance, originating from AR. Most large shipments on R & L Carriers average about $150.00
When will my order be shipped?
Providing the order was placed before 2pm CST and the item is in stock, the order will ship the same day. Most shipments are shipped same day unless otherwise noted.
How can I track my package?
You may contact our customer service department at: 800-336-2231 (Billy) or via e-mail at: billy@aaforeign.com to check the status of your order. If you provide your e-mail address at the time of check-out, you will be e-mailed a tracking number for your convenience, which may be tracked through the following links: http://ups.com/tracking/tracking.html
http://www.fedex.com/us/pckgenvlp/track/index.html
http://www.rlcarriers.com/multitrace.asp
All parts come with a standard 90 day replacement warranty. However we offer 6 & 12 month warranties on all parts.
How can I contact AA Auto?
You may contact AA Auto by:
Phone: 501-835-5209 or 800-336-2231
Fax: 501-835-4630
E-mail: jason@aaforeign.com .
Mailing address: 8125 Highway 161 North Little Rock, AR 72117.
What forms of payment are accepted?
We accept all major credit cards: Visa, MasterCard, and Discover Card.
How can I place an order?
Currently by phone 800-336-2231
What are your hours of operation?
AA Auto is open Monday through Friday, from 7:30am to 5:30pm.
Privacy Policy:
We value you as a customer and take your personal privacy seriously.
Our Privacy Principles:
- We do not sell customer information.
- We do not provide customer information to persons or organizations outside AA Auto who are doing business on our behalf, for their own marketing purposes.
- AA Auto is concerned about the privacy of young children and does not knowingly collect any personal information from a child under 18. We suggest that you become involved with your child's access to the Internet and to our site to ensure that his or her privacy is well protected. On the other hand, AA Auto does not sell products for purchase by children. If you are under 18, you may use this site only with involvement of a parent or guardian.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Information exchanged with any address beginning with https is encrypted using SSL before transmission.
Information we collect:
We collect and use information we believe is necessary to administer our business, to advise you about our products and promotions, and to provide you with customer service. We may collect and maintain several types of customer information needed for these purposes, such as those below:
- From your order, such as name, address and telephone number.
- From your transaction with us, such as payment records.
Our site uses cookies. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and connection capabilities so that our site can provide you with the optimal user experience. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you are to receive a new cookie, or how to disable cookies altogether. However, as cookies allow us to enhance your user experience, we recommend that you leave them turned on.
How we use information about you:
We use customer information to provide accurate services and to advise our valued customers of promotions that may be of interest to them. We receive and store any information you enter on our Site or give us in any other way. However, we do not collect any personal information about you unless you voluntarily submit such information to us. Our Site uses an order form for you to request information, products, and services. Contact information (like your e-mail address) from the order form is collected and used to send you information about our company or otherwise get in touch with you. Of course, you can choose not to provide certain information, but then you might not be able to take advantage of many of our features. You may also choose not to receive e-mail or other mail from us.
Access to personal information about you:
We do not provide customer information on-line or by telephone.
Your Choice:
If you prefer that we not maintain certain customer information, please make your choice known when placing your order.
Other Sites:
This site may contain links to other sites. AA Auto and its affiliates cannot be not responsible for the privacy practices or the content of such web sites so you may want to check out their policies as well.
Revisions:
We may from time to time revise our privacy policy by updating this posting. Amendments to our privacy policy will be effective when posted. You may want periodically visit this page to review the current policy, so that you may be aware of any such revisions to which you may be bound.
